Returns
Hair is a personal product, so every Shozi Luxe order is closed with a Shozi Luxe hygiene seal. Please keep it intact until you're sure the hair is right for you.
Changed your mind?
You can return your hair within 14 days of delivery if:
- the Shozi Luxe hygiene seal is unbroken, and
- the hair is untouched: still tied or clipped as it arrived, and not washed, brushed, cut or dyed.
You pay the return postage. We don't charge a restocking fee.
Wrong or faulty item?
Please tell us within 48 hours of delivery, with photos. We recommend filming an unboxing video when you open your order. We'll cover the return and send a replacement or a refund.
How to return
- Contact us or email hello@shoziluxe.com with your order number before sending anything back.
- We'll reply with the return address and any instructions.
- Send the hair back by a tracked service and keep your proof of postage.
Refunds
We refund you to your original payment card within 14 days of receiving the hair back.
This does not affect your statutory rights.