Questions, answered

As a guide, 3 bundles are enough for a full look up to about 22". For longer lengths, or if you like extra volume, choose 4.

Each bundle is 100 g and you choose its length separately, so you can mix lengths for a layered finish or keep them close for a blunt, full look.

One set gives fine hair natural, believable fullness. If your hair is medium or thick, choose two sets so the extensions blend all the way through.

They're two different products. Luxe Wave Bundles are 100% human hair in an Indonesian natural wave. Pure Raw Bundles are 100% raw Vietnamese hair. Pure Raw Wigs are made from Pure Raw bundles.

Remy hair keeps its natural outer layer, with every strand running root to tip in the same direction, just like your own hair. That's why it stays smoother, tangles less and lasts longer.

Every Pure Raw Wig is made to order from 3 or 4 Pure Raw bundles and a lace closure or frontal, all in the same raw Vietnamese hair. The wig length is its longest point.

Up to 14", all bundles are made at your chosen length. From 16", the bundles are graduated for natural movement, and the closure or frontal matches the shortest bundle. For 26" and 28", we recommend 4 bundles for a fuller look.

A closure covers the parting area for a natural-looking parting. A frontal runs from ear to ear, so you can style your hairline back as well.

Lengths are measured on straight hair. As a rough guide: 12" falls around the collarbone, 16" just below the shoulders, 20" around the bra strap, 24" mid back and 28–30" towards the waist. Waves and curls look a little shorter.

Not at the moment. We offer the twelve shades above for clip-ins, halos and ponytails, and a natural colour for bundles and wigs.

• Detangle gently before washing, starting from the ends.
• Use lukewarm water with a sulphate-free shampoo and a moisturising conditioner.
• Smooth the shampoo downwards rather than rubbing, and don't twist or wring the hair.
• Pat dry with a towel and let it dry naturally, flat or hanging.

Yes. Always use a heat protectant and a moderate temperature. Less heat helps your hair keep its condition for longer.

We recommend going to a professional colourist. Coloured or dyed hair can't be returned, so please be sure of your choice first.

Brush it through, then store it flat or hanging in its packaging or a silk bag, away from direct sunlight and moisture.

Every piece is made to order, so please allow 2–3 weeks from your order to delivery. We send it by tracked courier.

No. Free shipping. Duties and import taxes included: no surprises at your door.

If a courier ever asks you to pay import charges on delivery, send us the receipt and we'll refund them.

We deliver to the EU, South Africa, the USA and the rest of Africa. We don't ship to the UK yet.

We take payments securely through Payfast, which charges in South African rand (ZAR). You'll see the rand amount at checkout, alongside the price in your own currency. Your bank converts it, so the amount on your statement may differ slightly.

Your card details are entered on Payfast's secure page and never reach our website.

Yes, within 14 days of delivery if the Shozi Luxe hygiene seal is unbroken and the hair is untouched. Read our full returns policy.

No. Checkout is for guests only: you give us your delivery details and pay through Payfast.